Transcript from an online chat.
So far this has cost us several hours and probably a few customers.
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with ‘Lawrence’
Lawrence: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: heres the situation
Lawrence: Hi! How are you today?
You: very well thanks
Lawrence: How may I help you?
You: wife and I have 2 iPhones on AT&T; our contract is over
You: we pay about $150/month for both numbers
You: presently AT&T is providing inadequate service for one phone (sometimes it tells callers the number is disconnected)
You: we would like three things
You: 1) to keep using iPhones
You: 2) to keep our numbers
You: 3) to have the problems go away
You: So we are investigating the compettion
You: any advice?
Lawrence: I would be happy to help you switch to our service.
You: I am not ready to switch
You: I just want a price quotation
You: Is there a family plan?
You: is anybody there?