Phone Companies

Michael Tobis

Michael Tobis, editor-in-chief of Planet3.0 and site cofounder, has always been interested in the interface between science and public policy. He holds a doctorate from the University of Wisconsin - Madison in Atmospheric and Oceanic Sciences where he developed a 3-D ocean model on a custom computing platform. He has been involved in sustainability conversations on the internet since 1992, has been a web software developer since 2000, and has been posting sustainability articles on the web since 2007.

Sigh…

Transcript from an online chat.

So far this has cost us several hours and probably a few customers.

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.

You are now chatting with ‘Lawrence’

Lawrence: Hello. Thank you for visiting our chat service.  May I help you with your order today?

You: hi

You: heres the situation

Lawrence: Hi! How are you today?

You: very well thanks

Lawrence: How may I help you?

Lawrence: Great!

You: wife and I have 2 iPhones on AT&T; our contract is over

You: we pay about $150/month for both numbers

You: presently AT&T is providing inadequate service for one phone (sometimes it tells callers the number is disconnected)

You: we would like three things

You: 1) to keep using iPhones

You: 2) to keep our numbers

You: 3) to have the problems go away

You: So we are investigating the compettion

You: any advice?

Lawrence: I would be happy to help you switch to our service.

You: I am not ready to switch

You: I just want a price quotation

You: Is there a family plan?

You: hello?

You: ?

You: is anybody there?
This article was posted in 50.

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