Phone Companies

Sigh…

Transcript from an online chat.

So far this has cost us several hours and probably a few customers.

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.

You are now chatting with ‘Lawrence’

Lawrence: Hello. Thank you for visiting our chat service.  May I help you with your order today?

You: hi

You: heres the situation

Lawrence: Hi! How are you today?

You: very well thanks

Lawrence: How may I help you?

Lawrence: Great!

You: wife and I have 2 iPhones on AT&T; our contract is over

You: we pay about $150/month for both numbers

You: presently AT&T is providing inadequate service for one phone (sometimes it tells callers the number is disconnected)

You: we would like three things

You: 1) to keep using iPhones

You: 2) to keep our numbers

You: 3) to have the problems go away

You: So we are investigating the compettion

You: any advice?

Lawrence: I would be happy to help you switch to our service.

You: I am not ready to switch

You: I just want a price quotation

You: Is there a family plan?

You: hello?

You: ?

You: is anybody there?

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